FAQ

My site is hacked. What should I do?

Option 1: If you are tech-savvy, you can use this plugin, analyse the site and remove malware yourself.

Option 2: You can file a service request with us. Our service includes malware cleanup and blacklist removal by our security analysts. Please click here to file a support request.

Why should I use malCure WordPress malware scanner?

Several reasons: a) malCure WordPress Malware Scanner scans all files, even images and archives so deep hidden malware isi also easily detected. b) Checks all WordPress and repo plugins for checksums. c) Scans over 50,000+ known malware including variants like C99, R57, RootShell, dolohan, Crystal Shell, Matamu, Cybershell, W4cking, Sniper, Predator, Jackal, Phantasma, GFS, Dive, Dx and many more. d) Hybrid scan ensures unknown threats are also identified.

In short, nothing escapes malCure WordPress Malware Scanner. It’s fast, simple to use and extremely thorough.

What support options are available for malCure WordPress Malware Scanner users?

Providing excellent support is extremely important to us. You can file a ticket at malCure website and our dedicated web-security specialist will ensure that the matter is resolved to your satisfaction.

Some files are detected by malCure WordPress Malware Scanner as “suspicious”. What gives?

malCure’s SmartScan checks each file for malware. However some files aren’t pure malware but may contain code that is suspicious and could do nasty things. You should carefully review and analyse them to see if they indeed do anything nasty.

I can’t get malCure WordPress Malware Scanner to work. It hangs / doesn’t complete the scan / breaks for some reason.

If you think that the plugin is broken, please report it here.

malCure WordPress Malware Scanner (or for that matter other plugins) may break on malware affected / broken websites. malCure Advanced Edition integrates with WP CLI and allows you to complete the scan from WP CLI.

My site is infected however malCure WordPress Malware Scanner doesn’t detect the infection.

Malware keeps evolving. If you come across malware that malCure WordPress Malware Scanner is not able to identify, you may please report it here.

Is malCure WordPress Malware Scanner better than Sucuri / Wordfence / Quttera (insert favourite plugin here)?

We can’t comment on other plugins but malCure WordPress Malware Scanner is a local WordPress scanner which means its way ahead of remote scanners. malCure WordPress Malware Scanner does its job very well. If you have feedback, please do not hesitate to share with us.

Also malCure WordPress Malware Scanner scans every file regardless of whether it’s an image, archive etc. Modern malware hides in unsuspicious files and malCure WordPress Malware Scanner makes sure those are not missed. malCure WordPress Malware Scanner is extremely thorough and leaves no aspect of the site to speculation.

Will malCure WordPress Malware Scanner impact the performance of my website?

malCure WordPress Malware Scanner only runs when you want it to. At all other times it sleeps silently. The firewall triggers extremely quickly and is optimized for performance.

The scan gets stuck midway. What should I do?

In case of such an event, please file a support request with us and we’ll be more than happy to troubleshoot the issue.

Please visit this page.

I cleaned my site but it got infected again. What should I do?

Malware cleanup is a waste of time and effort until you find the root cause behind malware infection. How was someone able to infect your website? Have you plugged in that security hole?

Please read Why Do WordPress Websites Get Hacked.

Google Safe Browsing site status (or some other scanner) still shows my site as infected. What should I do?

First make sure you purge your site cache. Second, Google (and other scanners) cache the results for some time. You’ll need to force or refresh the scan.

Where can I find the malCure Terms of Use and Privacy Policy?

These are available on our website: Terms of Use and Privacy Policy