{"id":313513,"date":"2026-05-18T18:33:44","date_gmt":"2026-05-18T18:33:44","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/sellora-assistant\/"},"modified":"2026-06-26T15:16:22","modified_gmt":"2026-06-26T15:16:22","slug":"maxsellora","status":"publish","type":"plugin","link":"https:\/\/ps.wordpress.org\/plugins\/maxsellora\/","author":23459632,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.4.3","stable_tag":"1.4.3","tested":"7.0","requires":"6.0","requires_php":"8.0","requires_plugins":null,"header_name":"MaxSellora","header_author":"itmerce","header_description":"WooCommerce storefront chatbot by MaxSellora (shop-aiplugin.com) \u2014 product search, orders, and AI + human handoff.","assets_banners_color":"0c2254","last_updated":"2026-06-26 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chat widget on the store frontend \u2014 product search","2":"MaxSellora settings page under WooCommerce \u2192 MaxSellora","3":"A sample chat conversation showing product comparison and add-to-cart"}},"plugin_section":[],"plugin_tags":[191735,2379,11882,224229,143783],"plugin_category":[45],"plugin_contributors":[263420],"plugin_business_model":[],"class_list":["post-313513","plugin","type-plugin","status-publish","hentry","plugin_tags-ai-chatbot","plugin_tags-live-chat","plugin_tags-product-recommendation","plugin_tags-sales-assistant","plugin_tags-woocommerce-chatbot","plugin_category-ecommerce","plugin_contributors-itmerce","plugin_committers-itmerce"],"banners":{"banner":"https:\/\/ps.w.org\/maxsellora\/assets\/banner-772x250.png?rev=3536273","banner_2x":"https:\/\/ps.w.org\/maxsellora\/assets\/banner-1544x500.png?rev=3536243","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/maxsellora\/assets\/icon-128x128.png?rev=3536176","icon_2x":false,"generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/maxsellora\/assets\/screenshot-1.png?rev=3536183","caption":"MaxSellora chat widget on the store frontend \u2014 product search"},{"src":"https:\/\/ps.w.org\/maxsellora\/assets\/screenshot-2.png?rev=3558049","caption":"MaxSellora settings page under WooCommerce \u2192 MaxSellora"},{"src":"https:\/\/ps.w.org\/maxsellora\/assets\/screenshot-3.png?rev=3536183","caption":"A sample chat conversation showing product comparison and add-to-cart"}],"raw_content":"<!--section=description-->\n<p><strong>Right now, most visitors are leaving your store without buying.<\/strong><\/p>\n\n<p>Not because they don't want your products \u2014 but because they couldn't\nfind the right one fast enough, or no one was there to answer the one\nquestion standing between them and checkout.<\/p>\n\n<p>Every one of those visitors is a sale you already paid to acquire.<\/p>\n\n<p><strong>MaxSellora makes sure you stop losing them.<\/strong><\/p>\n\n<p>A smart AI assistant appears at the right moment, answers instantly,\nrecommends the perfect product, and walks your visitor straight to\ncheckout \u2014 exactly like your best salesperson would. Except MaxSellora\nworks 24\/7, replies in your customer's own language, by text <em>or<\/em> voice,\nand never has a bad day.<\/p>\n\n<blockquote>\n  <p>\ud83d\udcac <em>\"It's like having a sales rep on every product page at once \u2014 for free.\"<\/em><\/p>\n<\/blockquote>\n\n<p>It took real engineering to make that feel effortless: live WooCommerce\ncatalog reading, 99+ language voice recognition, real-time stock and\norder lookups, and human-handoff that never drops a conversation. You\nget all of it behind a single switch.<\/p>\n\n<p><strong>The stores already using MaxSellora report:<\/strong>\n\u2192 Support emails dropping from 23\/day to 2\u20133\/day\n\u2192 Response time going from 4+ hours to 1.4 seconds\n\u2192 Zero missed conversations \u2014 including weekends and overnight<\/p>\n\n<blockquote>\n  <p>\ud83d\udc49 <strong>One thing to do next: click <em>Activate Free Plan<\/em>. No credit card. No setup.<\/strong><\/p>\n<\/blockquote>\n\n<h4>\ud83c\udd93 Start free. The gift is real, not a trial trap.<\/h4>\n\n<p>Activate the <strong>Free plan<\/strong> with one click and get <strong>10 AI-powered\nmessages<\/strong> to try the assistant on your own store \u2014 or skip AI entirely\nand run MaxSellora as a <strong>free live-chat platform<\/strong> for as long as you like.<\/p>\n\n<p>Turn on <strong>Operators-only mode<\/strong> (Settings \u2192 Features) and every chat goes\nstraight to your team with <strong>no AI message quota and no paid subscription\nrequired, ever<\/strong>. You still keep the full professional operator toolkit:\nlive inbox, Telegram &amp; Slack bots, email alerts, read receipts,\nmulti-language widget \u2014 all free.<\/p>\n\n<p>When you're ready for AI, leave Operators-only off or upgrade for higher\nmessage limits. You decide how much automation your store needs.<\/p>\n\n<h4>\ud83d\ude80 One-click setup. Zero configuration.<\/h4>\n\n<p>Install \u2192 Connect \u2192 Done. MaxSellora reads your WooCommerce catalog\nautomatically \u2014 no manual setup, no complicated settings, no developer\nneeded. Most stores are live in under 3 minutes.<\/p>\n\n<h4>\ud83e\udde0 Sells like a human. Scales like a machine.<\/h4>\n\n<ul>\n<li>Understands natural language \u2014 customers type like they talk<\/li>\n<li>Recommends products based on what the customer actually needs<\/li>\n<li>Compares items side by side on request<\/li>\n<li>Checks real-time stock availability<\/li>\n<li>Tracks order status and shipping instantly<\/li>\n<li>Adds products to cart directly from the chat<\/li>\n<li>Answers about the product the customer is currently viewing \u2014 without them having to name it<\/li>\n<\/ul>\n\n<h4>\ud83d\udca1 What changes when you add MaxSellora to your store<\/h4>\n\n<p>\u2705 <strong>Recover sales that would otherwise be lost<\/strong> \u2014 AI answers buying questions instantly, 24\/7, even at 2:00 AM on weekends\n\u2705 <strong>Reduce repetitive support requests by up to 80%<\/strong> \u2014 let AI handle the common questions so your team can focus on customers who really need human help\n\u2705 <strong>Increase average order value automatically<\/strong> \u2014 intelligent upsell and cross-sell recommendations built into every conversation\n\u2705 <strong>Keep shoppers engaged before they leave<\/strong> \u2014 answer questions at the right moment to reduce abandoned visits and missed opportunities\n\u2705 <strong>Let customers talk instead of type<\/strong> \u2014 voice chat lets shoppers ask questions naturally and hear spoken answers, completely hands-free\n\u2705 <strong>Free unlimited human live chat<\/strong> \u2014 switch to <strong>Operators-only mode<\/strong> and route every conversation directly to your team, with no AI credits required\n\u2705 <strong>Automatically switch between AI and human support<\/strong> \u2014 schedule Operators-only mode for business hours, evenings, weekends, or any custom timetable\n\u2705 <strong>Instant human takeover<\/strong> \u2014 transfer any conversation from AI to a live operator with a single click, without interrupting the customer\n\u2705 <strong>Start chatting immediately<\/strong> \u2014 optionally remove the name and email form so visitors can ask their first question without extra steps\n\u2705 <strong>Reply from Telegram<\/strong> \u2014 answer customers, receive notifications, and manage conversations without opening your dashboard\n\u2705 <strong>Reply from Slack<\/strong> \u2014 manage the same live inbox and receive instant notifications directly inside Slack\n\u2705 <strong>Matches your store automatically<\/strong> \u2014 choose between elegant Glass or Classic styles that blend naturally with your website\n\u2705 <strong>Perfect on every device<\/strong> \u2014 responsive fullscreen experience on mobile with smooth scrolling and zero layout issues\n\u2705 <strong>Privacy-friendly by design<\/strong> \u2014 GDPR-ready with an automatic privacy policy snippet and no visitor data stored inside WordPress<\/p>\n\n<h4>\ud83e\udd16 What your customers can ask \u2014 and get a real answer to<\/h4>\n\n<p>Customers can ask things like:<\/p>\n\n<ul>\n<li>\"Which product is best for beginners?\"<\/li>\n<li>\"What's the difference between these two products?\"<\/li>\n<li>\"Is this item in stock?\"<\/li>\n<li>\"Where is my order?\"<\/li>\n<li>\"Can you recommend something cheaper?\"<\/li>\n<\/ul>\n\n<p>MaxSellora reads your live WooCommerce catalog to give accurate, specific\nanswers \u2014 not generic chatbot responses that send customers back to Google.<\/p>\n\n<h4>\ud83c\udf0d Multi-language, out of the box<\/h4>\n\n<p>MaxSellora detects the language your visitor writes or speaks and\n<strong>replies in that same language<\/strong> \u2014 French, Spanish, Turkish, Chinese,\nPortuguese, and many more. There is no fixed \"four language\" limit on AI answers.<\/p>\n\n<ul>\n<li><strong>AI chat<\/strong> \u2014 auto-detects each message and responds in the customer's language (typed or voice)<\/li>\n<li><strong>Voice chat<\/strong> \u2014 OpenAI Whisper recognizes <strong>99+ spoken languages<\/strong> with no extra setup<\/li>\n<li><strong>Widget UI<\/strong> \u2014 buttons, placeholders, and chrome translated for <strong>English \u00b7 Persian (Farsi) \u00b7 Arabic \u00b7 German<\/strong> (from your WordPress locale; other locales use English labels while the AI still answers in the visitor's language)<\/li>\n<\/ul>\n\n<h4>\ud83c\udf99\ufe0f Voice Chat \u2014 let customers talk, not type<\/h4>\n\n<p>Some shoppers would rather <em>speak<\/em> than type \u2014 especially on mobile.\nWith <strong>AI Voice Chat<\/strong>, your customer just taps the microphone, asks out\nloud, and MaxSellora listens, understands, and answers back in a warm,\nnatural voice. It's the closest thing to a real conversation with your\nbest salesperson.<\/p>\n\n<ul>\n<li>\ud83c\udfa4 Tap-to-talk microphone built right into the chat widget \u2014 no app needed<\/li>\n<li>\ud83d\udde3\ufe0f Speech-to-text powered by OpenAI Whisper \u2014 99+ languages auto-detected, no setup<\/li>\n<li>\ud83d\udd0a Lifelike spoken replies (OpenAI text-to-speech)<\/li>\n<li>\u25b6\ufe0f A real audio player on every voice message \u2014 play, pause, and scrub back and forth<\/li>\n<li>\ud83d\udcf1 Hands-free and accessibility-friendly, perfect for mobile shoppers<\/li>\n<li>\ud83d\udcf2 <strong>Fully responsive widget<\/strong> \u2014 on phones the chat opens edge-to-edge (fullscreen), with a prominent minimize control to return to the store<\/li>\n<li>\ud83c\udf9a\ufe0f One simple toggle: <strong>WooCommerce \u2192 MaxSellora \u2192 Settings \u2192 Voice Chat<\/strong><\/li>\n<\/ul>\n\n<p>Voice chat is <strong>off by default<\/strong> \u2014 flip the switch whenever you're ready\nto give your store a voice.<\/p>\n\n<h4>\ud83d\udc65 Operators-only mode \u2014 full human support, zero cost<\/h4>\n\n<p>Sometimes you want every conversation handled by your team \u2014 no AI at all.\nWith <strong>Operators-only mode<\/strong>, new chats skip the AI from the first message\nand go straight to your human operators.<\/p>\n\n<ul>\n<li>\ud83d\udeab AI never replies while this mode is on<\/li>\n<li>\ud83d\udc64 Every new chat starts in the operator queue immediately<\/li>\n<li>\ud83d\udd12 Customers cannot switch back to AI from the widget<\/li>\n<li>\ud83c\udf99\ufe0f Voice chat is disabled automatically in this mode<\/li>\n<li>\u23f0 <strong>Schedule it<\/strong> \u2014 set a From\/To time window (e.g. 22:00\u201308:00) and it switches on and off automatically using your site's timezone. Overnight windows supported.<\/li>\n<li>\u2699\ufe0f One toggle: <strong>WooCommerce \u2192 MaxSellora \u2192 Settings \u2192 Features<\/strong><\/li>\n<li>\ud83d\udd04 Stays in sync between your WordPress admin and MaxSellora dashboard<\/li>\n<\/ul>\n\n<p><strong>Free, forever:<\/strong> No paid plan needed. Enable Operators-only mode on the\nfree account and your store gets a professional live-chat widget plus the\nfull operator toolkit \u2014 dashboard inbox, Telegram Mini App, Slack,\nnotifications, read receipts, and handoff controls \u2014 without consuming\nAI credits or paying a subscription.<\/p>\n\n<h4>\ud83c\udfa8 Widget Appearance<\/h4>\n\n<p>Make the chat feel like part of your store, not a bolt-on:<\/p>\n\n<ul>\n<li><strong>Classic (solid)<\/strong> or <strong>Glass (transparent)<\/strong> panel style \u2014 frosted, modern look<\/li>\n<li><strong>Adjustable transparency<\/strong> \u2014 slider from 5% to 60% for the glass effect<\/li>\n<li><strong>Custom launcher icon<\/strong> \u2014 replace the default bubble with your own image<\/li>\n<li><strong>Font source<\/strong> \u2014 Google Font (Inter) or your site's theme font<\/li>\n<li><strong>Font size<\/strong> \u2014 scale 80\u2013130% to match your typography<\/li>\n<li><strong>Panel size (desktop)<\/strong> \u2014 scale 70\u2013120% width and height<\/li>\n<li><strong>Teaser message<\/strong> \u2014 up to 72 characters above the closed bubble, in Card, Mini chat box, or Speech bubble style, with a dismiss button<\/li>\n<li><strong>Widget position<\/strong> \u2014 bottom-left or bottom-right<\/li>\n<li><strong>Widget color<\/strong> \u2014 match your brand<\/li>\n<\/ul>\n\n<h4>Plans &amp; Pricing<\/h4>\n\n<ul>\n<li><strong>Paid plans<\/strong> \u2014 Higher or unlimited AI message quotas for stores that\nwant AI answering customers at volume. Manage from your dashboard at\nhttps:\/\/woocommerce.chatbot.shop-aiplugin.com.<\/li>\n<li><strong>Free plan<\/strong> \u2014 <strong>10 AI-powered messages<\/strong> included (lifetime total),\n<strong>or unlimited human-only live chat<\/strong> when <strong>Operators-only mode<\/strong> is\nenabled (AI off). No paid upgrade required for operator-only use.<\/li>\n<li><strong>Demo mode<\/strong> \u2014 For testing only. Runs in mock mode on your server;\nno data is sent to the API and no real AI is involved.<\/li>\n<\/ul>\n\n<p>Most stores start on the <strong>Free plan<\/strong>, try the AI on real visitors, then\nmove up only when the sales it brings in justify a paid quota.<\/p>\n\n<h4>Human Operator Support (all plans \u2014 free with Operators-only mode)<\/h4>\n\n<p>Operators can start a chat with any customer at any time, or customers\ncan request a human at any point. When an AI plan limit is reached, the\nchat is handed off automatically \u2014 no customer is ever left without support.<\/p>\n\n<p>With <strong>Operators-only mode<\/strong> enabled from day one, you run a complete\nlive-support setup on the <strong>free plan<\/strong>: storefront chat widget, operator\ninbox, Telegram bot &amp; Mini App, Slack integration, and new-chat email\nalerts \u2014 without using AI or buying a paid subscription.<\/p>\n\n<p>Manage operators, roles, and live conversations from your MaxSellora\ndashboard at https:\/\/woocommerce.chatbot.shop-aiplugin.com.<\/p>\n\n<h4>Telegram operator bot<\/h4>\n\n<p>Connect your team to the official MaxSellora Telegram bot\n(<strong>@MaxSellorabot<\/strong>) so operators can work without keeping the dashboard open:<\/p>\n\n<ul>\n<li>Instant alerts when a shopper starts a new chat or requests a human<\/li>\n<li>View the same conversation list and message history as the web inbox<\/li>\n<li>Reply to customers directly from Telegram<\/li>\n<li>Take over a chat from AI or hand it back to AI with inline actions<\/li>\n<li>Link each operator's Telegram user ID in <strong>Operators<\/strong> (dashboard)<\/li>\n<\/ul>\n\n<h4>Slack operator bot<\/h4>\n\n<p>If your store runs on Slack, operators can use the same live-chat workflow there:<\/p>\n\n<ul>\n<li>Notifications for new chats and human-handoff requests<\/li>\n<li>Browse and open customer conversations from Slack<\/li>\n<li>Send operator replies without leaving Slack<\/li>\n<li>Link each operator's Slack member ID in <strong>Operators<\/strong> (dashboard)<\/li>\n<\/ul>\n\n<p>Telegram and Slack are optional \u2014 the web dashboard inbox always works.\nConfigure operator IDs and notification preferences per team member in\nthe MaxSellora panel.<\/p>\n\n<h4>Requirements<\/h4>\n\n<ul>\n<li>WordPress 6.0 or higher<\/li>\n<li>WooCommerce 8.0 or higher<\/li>\n<li>PHP 8.0 or higher<\/li>\n<\/ul>\n\n<p><strong>Ready in one click: install, then <em>Activate Free Plan<\/em>. Your store\nstarts selling for itself today.<\/strong><\/p>\n\n<h3>External Services<\/h3>\n\n<p>This plugin sends data to one external API endpoint.<\/p>\n\n<p><strong>Endpoint:<\/strong>\n    https:\/\/woocommerce.chatbot.shop-aiplugin.com<\/p>\n\n<p><strong>Data sent:<\/strong>\n* Chat message text\n* Session identifier (stored in browser <code>localStorage<\/code>)\n* Page URL\n* Visitor IP address\n* Customer name and email (when provided in the guest form or from a logged-in WooCommerce account)\n* Voice recordings \u2014 only when <strong>Voice Chat<\/strong> is enabled and the visitor records a message; the audio is sent for speech-to-text transcription, and the AI reply text is sent back for text-to-speech\n* WooCommerce product data (title, description, price, stock, SKU, categories, attributes, gallery URLs, language) \u2014 sent only when the merchant runs <strong>Reindex Products<\/strong> or saves a product<\/p>\n\n<p><strong>When data is sent:<\/strong>\n* Only when a visitor sends a chat message while the widget is active\n* Only when the merchant manually triggers a product reindex\n* <strong>No data is ever sent in Demo mode<\/strong><\/p>\n\n<p><strong>Privacy policy:<\/strong> https:\/\/shop-aiplugin.com\/privacy\n<strong>Terms of service:<\/strong> https:\/\/shop-aiplugin.com\/terms<\/p>\n\n<h3>Privacy<\/h3>\n\n<h4>What personal data does this plugin collect?<\/h4>\n\n<p>The plugin does not store visitor data in your WordPress database. When a visitor\nuses the chat widget, the following data may be transmitted to\n    https:\/\/woocommerce.chatbot.shop-aiplugin.com: chat message text, page URL,\nvisitor IP address, optionally the customer's name and email (from the guest form\nor a logged-in WooCommerce account), and a session identifier stored in the\nbrowser's <code>localStorage<\/code>.<\/p>\n\n<p>In <strong>Demo mode<\/strong>, no data is transmitted anywhere.<\/p>\n\n<h4>What about WooCommerce product data?<\/h4>\n\n<p>When the merchant runs <strong>Reindex Products<\/strong> (or saves a product while the plugin\nis connected), the plugin sends WooCommerce product data \u2014 title, description,\nprice, stock, SKU, categories, attributes, gallery URLs, and language \u2014 to the\nMaxSellora API so the assistant can answer product questions accurately.<\/p>\n\n<h4>How do I declare this in my privacy policy?<\/h4>\n\n<p>The plugin automatically registers a suggested privacy snippet via\n    wp_add_privacy_policy_content(). You can copy it into your site's privacy policy\nfrom <strong>Tools \u2192 Privacy \u2192 Policy Guide<\/strong>.\nFull upstream policy: https:\/\/shop-aiplugin.com\/privacy<\/p>\n\n<h4>How do I delete a customer's chat history?<\/h4>\n\n<p>Go to <strong>Conversations \u2192 Delete<\/strong> in the MaxSellora dashboard. This covers GDPR\nright-to-erasure requests. Deactivating the plugin immediately stops all further\ndata transmission.<\/p>\n\n<h3>License and Legal<\/h3>\n\n<p>This plugin is licensed under GPLv2 or later and is fully GPL-compatible.\nThe MaxSellora SaaS backend is a proprietary service governed by the Terms of\nService at https:\/\/shop-aiplugin.com\/terms.<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Upload the <code>maxsellora<\/code> folder to <code>\/wp-content\/plugins\/<\/code> or install through the WordPress plugin installer.<\/li>\n<li>Activate the plugin through the <strong>Plugins<\/strong> menu.<\/li>\n<li>Go to <strong>WooCommerce \u2192 MaxSellora<\/strong>.<\/li>\n<\/ol>\n\n<p><strong>Recommended \u2014 Automatic setup (Free plan):<\/strong><\/p>\n\n<p>Click <strong>Activate Free Plan<\/strong>. The plugin configures itself automatically:\nAPI connection, dashboard link, and WooCommerce REST API keys are all set\nup without any manual steps. When your free plan messages are used up,\npurchase a paid plan from your MaxSellora dashboard \u2014 all existing settings\ncarry over and everything keeps working with no reconfiguration needed.<\/p>\n\n<p><strong>Alternative \u2014 Manual setup:<\/strong><\/p>\n\n<ol>\n<li><strong>Create an Account<\/strong> \u2014 Go to https:\/\/woocommerce.chatbot.shop-aiplugin.com and create your admin account.<\/li>\n<li><strong>Add a Store<\/strong> \u2014 Navigate to <strong>Stores<\/strong> in the sidebar and click <strong>Add Store<\/strong>.<\/li>\n<li><strong>Get WooCommerce API Keys<\/strong> \u2014 In WordPress: <strong>WooCommerce \u2192 Settings \u2192 Advanced \u2192 REST API<\/strong> \u2192 <strong>Add Key<\/strong> \u2192 Read\/Write \u2192 copy Consumer Key and Secret.<\/li>\n<li><strong>Generate a MaxSellora API Key<\/strong> \u2014 In the MaxSellora dashboard: <strong>API Keys<\/strong> \u2192 create a new key \u2192 copy it.<\/li>\n<li><strong>Configure the Plugin<\/strong> \u2014 In WordPress: <strong>WooCommerce \u2192 MaxSellora<\/strong> \u2192 paste the API Key.<\/li>\n<li>Click <strong>Save Changes<\/strong>, then <strong>Test Connection<\/strong>.<\/li>\n<li><strong>Index Your Products<\/strong> \u2014 Click <strong>Reindex Products<\/strong> to sync your WooCommerce catalog with the AI engine.<\/li>\n<\/ol>\n\n<p><strong>Tip:<\/strong> After adding new products, click <strong>Reindex Products<\/strong> again to keep\nthe AI current. Products also sync automatically when you save a product in WooCommerce.<\/p>\n\n<p>To try without signing up, enable <strong>Demo mode<\/strong> from <strong>WooCommerce \u2192 MaxSellora<\/strong>.\nDemo mode runs entirely on your server \u2014 no data is ever sent anywhere.<\/p>\n\n<!--section=faq-->\n<dl>\n<dt id=\"how%20many%20sales%20am%20i%20losing%20without%20a%20chat%20assistant%3F\"><h3>How many sales am I losing without a chat assistant?<\/h3><\/dt>\n<dd><p>Every visitor who leaves with an unanswered question is a sale you already\npaid to acquire. The stores using MaxSellora report support emails dropping\nfrom 23\/day to 2\u20133, and response time falling from 4+ hours to 1.4 seconds.<\/p>\n\n<p>MaxSellora answers that question in real time, recommends the right product,\nand guides the shopper to checkout \u2014 so fewer of those visitors slip away.\nActivate the Free plan and see it work on your own traffic. No credit card needed.<\/p><\/dd>\n<dt id=\"what%20is%20demo%20mode%3F\"><h3>What is Demo mode?<\/h3><\/dt>\n<dd><p>Demo mode is for testing only \u2014 not a preview of real AI features.<\/p>\n\n<p>Responses are pre-defined and run locally on your server. No data is sent\nexternally and no actual AI is involved.<\/p>\n\n<p>To experience real product recommendations, order tracking, and AI-powered\nchat, activate the Free plan \u2014 no credit card needed.<\/p><\/dd>\n<dt id=\"what%20is%20included%20in%20the%20free%20plan%3F\"><h3>What is included in the Free plan?<\/h3><\/dt>\n<dd><p>The Free plan includes <strong>10 AI-powered messages in total<\/strong> (lifetime). Once\nthat limit is reached, all new conversations route automatically to your\nhuman operators \u2014 no conversation is dropped.<\/p>\n\n<p>Alternatively, enable <strong>Operators-only mode<\/strong> and use MaxSellora as a full\nlive-chat platform with no AI messages consumed and no paid plan required.<\/p><\/dd>\n<dt id=\"what%20happens%20when%20an%20ai%20plan%20limit%20is%20reached%3F\"><h3>What happens when an AI plan limit is reached?<\/h3><\/dt>\n<dd><p>The customer is seamlessly transferred to a human operator. No error is\nshown and no conversation is dropped. If no operator is online, the customer\nsees your configured offline message.<\/p><\/dd>\n<dt id=\"do%20i%20need%20an%20account%20to%20use%20the%20plugin%3F\"><h3>Do I need an account to use the plugin?<\/h3><\/dt>\n<dd><p>You need a MaxSellora account to use AI features and human operator management.\nDemo mode is available without an account. Sign up and connect your store from\n<strong>WooCommerce \u2192 MaxSellora<\/strong> \u2014 it takes about 2 minutes.<\/p><\/dd>\n<dt id=\"can%20i%20customize%20the%20chat%20widget%3F\"><h3>Can I customize the chat widget?<\/h3><\/dt>\n<dd><p>Yes. Under <strong>WooCommerce \u2192 MaxSellora \u2192 Settings<\/strong> you can change: widget\ncolor, position (bottom-left or bottom-right), <strong>chat panel style<\/strong> (Classic\nsolid or a frosted Glass\/transparent look with an adjustable transparency\nslider), <strong>custom launcher icon<\/strong> (image URL), <strong>font<\/strong> (Google Font Inter or\nyour theme font), <strong>font size<\/strong> (80\u2013130%), <strong>panel size on desktop<\/strong> (70\u2013120%),\nand an optional <strong>teaser message<\/strong> (up to 72 characters) with three display\nstyles (card, mini chat box, or speech bubble) and a dismiss button.<\/p><\/dd>\n<dt id=\"is%20the%20chat%20widget%20responsive%20on%20mobile%3F\"><h3>Is the chat widget responsive on mobile?<\/h3><\/dt>\n<dd><p>Yes. On phones and small screens the widget opens fullscreen \u2014 messages,\nproduct cards, and the input area are all easy to use. A clear minimize button\nreturns the visitor to your store at any time. No layout or overflow issues\non any device.<\/p><\/dd>\n<dt id=\"can%20operators%20and%20customers%20send%20images%20in%20live%20chat%3F\"><h3>Can operators and customers send images in live chat?<\/h3><\/dt>\n<dd><p>Yes \u2014 during human operator chat only, not while the AI is replying. Operators\nand customers can send images up to <strong>3 MB<\/strong> from the storefront widget, the\nMaxSellora dashboard inbox, and the Telegram Mini App. Image upload is hidden\nautomatically during AI-only conversations.<\/p><\/dd>\n<dt id=\"do%20messages%20show%20read%20receipts%20like%20whatsapp%20or%20telegram%3F\"><h3>Do messages show read receipts like WhatsApp or Telegram?<\/h3><\/dt>\n<dd><p>Yes. During live operator chat, sent messages show delivery ticks in the widget,\ndashboard inbox, and Telegram Mini App: <strong>one tick<\/strong> when sent, <strong>two ticks<\/strong>\nwhen the other party has read the message. Read state syncs in real time across\nall devices.<\/p><\/dd>\n<dt id=\"can%20operators%20edit%20their%20messages%3F\"><h3>Can operators edit their messages?<\/h3><\/dt>\n<dd><p>Yes. Operators can edit their own text messages from the <strong>Live Chat<\/strong> inbox in\nthe MaxSellora dashboard and from the <strong>Telegram Mini App<\/strong>. Edited messages are\nmarked as edited for the customer.<\/p><\/dd>\n<dt id=\"does%20it%20support%20multiple%20languages%3F\"><h3>Does it support multiple languages?<\/h3><\/dt>\n<dd><p>Yes. The AI auto-detects the language of each customer message and responds in\nthat language \u2014 shoppers can write (or speak, with Voice Chat) in virtually any\nlanguage, not just a short preset list.<\/p>\n\n<p>Widget UI labels are translated for English, Persian (Farsi), Arabic, and German.\nOther locales fall back to English labels while AI replies still match the\ncustomer's language.<\/p><\/dd>\n<dt id=\"can%20customers%20talk%20to%20the%20chatbot%20with%20their%20voice%3F\"><h3>Can customers talk to the chatbot with their voice?<\/h3><\/dt>\n<dd><p>Yes \u2014 that's <strong>AI Voice Chat<\/strong>. Enable it from <strong>Settings \u2192 Voice Chat<\/strong> and a\nmicrophone button appears in the widget. Shoppers tap to record a question;\nMaxSellora transcribes it (OpenAI Whisper, 99+ languages auto-detected), answers,\nand speaks the reply back with a natural voice.<\/p>\n\n<p>Every voice message includes a built-in audio player (play, pause, seek). The\nbutton only appears on browsers that support microphone recording. Each voice\nexchange uses 3 plan credits; a typed message uses 1. Voice chat is unavailable\nwhen Operators-only mode is enabled.<\/p><\/dd>\n<dt id=\"can%20i%20use%20maxsellora%20for%20free%20without%20buying%20a%20paid%20plan%3F\"><h3>Can I use MaxSellora for free without buying a paid plan?<\/h3><\/dt>\n<dd><p>Yes. Activate the <strong>Free plan<\/strong> (one click, no credit card).<\/p>\n\n<p>Enable <strong>Operators-only mode<\/strong> and the AI stays off \u2014 your team handles every\nchat without consuming AI messages or needing a paid subscription. You still\nget: live chat widget, operator dashboard, Telegram bot &amp; Mini App, Slack\nintegration, and all notification controls.<\/p>\n\n<p>Paid plans are only needed when you want AI to answer customers automatically\nat higher volume.<\/p><\/dd>\n<dt id=\"can%20i%20disable%20ai%20and%20use%20only%20human%20operators%3F\"><h3>Can I disable AI and use only human operators?<\/h3><\/dt>\n<dd><p>Yes. Enable <strong>Operators-only mode<\/strong> from <strong>WooCommerce \u2192 MaxSellora \u2192\nSettings \u2192 Features<\/strong>, or from <strong>Settings<\/strong> in your MaxSellora dashboard.\nWhen active:<\/p>\n\n<ul>\n<li>AI never replies \u2014 new chats go straight to operators from the first message<\/li>\n<li>Customers cannot switch back to AI from the widget<\/li>\n<li>Voice chat is disabled automatically<\/li>\n<li>The setting syncs between WordPress and your dashboard<\/li>\n<li>Works on the <strong>free plan<\/strong> \u2014 no upgrade required<\/li>\n<\/ul>\n\n<p>You can also <strong>schedule<\/strong> it automatically: set a <strong>From\/To<\/strong> time range in\n<strong>Settings \u2192 Features<\/strong> and Operators-only switches on and off by itself \u2014\nfor example, 22:00\u201308:00 every night. Overnight windows are supported.\nThe schedule overrides the manual toggle while enabled.<\/p><\/dd>\n<dt id=\"can%20i%20let%20visitors%20chat%20without%20filling%20in%20name%20and%20email%20first%3F\"><h3>Can I let visitors chat without filling in name and email first?<\/h3><\/dt>\n<dd><p>Yes. The <strong>Guest contact form<\/strong> is <strong>on by default<\/strong> \u2014 first-time guests see a\nshort name\/email step before chatting. To skip that and let visitors start typing\nimmediately, turn it off from <strong>Settings \u2192 Features<\/strong> or your MaxSellora dashboard.\nThe toggle syncs automatically when your store is connected. Logged-in WooCommerce\ncustomers never see the form; their account details are used instead.<\/p><\/dd>\n<dt id=\"how%20do%20i%20sync%20products%3F\"><h3>How do I sync products?<\/h3><\/dt>\n<dd><p>Go to <strong>WooCommerce \u2192 MaxSellora<\/strong> and click <strong>Reindex Products<\/strong>. Products also\nsync automatically when you create or update a product in WooCommerce.<\/p><\/dd>\n<dt id=\"how%20do%20i%20add%20human%20operators%3F\"><h3>How do I add human operators?<\/h3><\/dt>\n<dd><p>Log in at https:\/\/woocommerce.chatbot.shop-aiplugin.com, go to <strong>Operators<\/strong>,\nand add your team members. Operators can chat with customers at any time from\nthe dashboard.<\/p><\/dd>\n<dt id=\"can%20operators%20use%20telegram%20or%20slack%3F\"><h3>Can operators use Telegram or Slack?<\/h3><\/dt>\n<dd><p>Yes. In the dashboard <strong>Operators<\/strong> screen, add each person's Telegram user ID\nand\/or Slack member ID and enable notifications. They can then receive alerts and\nreply to shoppers from Telegram (<strong>@MaxSellorabot<\/strong>) or Slack, with the same\ntake-over and hand-back controls as the web inbox.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.4.3<\/h4>\n\n<ul>\n<li>Fix: Fixed several UI bugs.<\/li>\n<\/ul>\n\n<h4>1.4.2<\/h4>\n\n<ul>\n<li>Fix: Fixed several bugs.<\/li>\n<\/ul>\n\n<h4>1.4.1<\/h4>\n\n<ul>\n<li>Added: <strong>Glass (transparent) chat panel style<\/strong> \u2014 choose between <strong>Classic (solid)<\/strong>\nand a frosted <strong>Glass (transparent)<\/strong> look under <strong>WooCommerce \u2192 MaxSellora \u2192\nSettings \u2192 Widget<\/strong>. Classic remains the default; existing stores are unchanged.<\/li>\n<li>Added: <strong>Adjustable glass transparency<\/strong> \u2014 a slider (5%\u201360%) controls how\nsee-through the panel is. Only applies when Glass style is selected. The teaser\nbubble stays solid and is never affected.<\/li>\n<li>Added: <strong>Scheduled Operators-only mode<\/strong> \u2014 automatically switch to operators-only\nduring chosen hours (e.g. 22:00\u201308:00) using your site's timezone, and back to\nAI replies outside that window. Set under <strong>Settings \u2192 Features<\/strong>; overnight\nwindows supported; schedule overrides the manual toggle while enabled.<\/li>\n<li>Fix: <strong>Mobile keyboard gap<\/strong> \u2014 focusing the message input on phones no longer\nleaves empty space between the widget and the on-screen keyboard; the panel now\nhugs the keyboard using the visual viewport.<\/li>\n<\/ul>\n\n<h4>1.4.0<\/h4>\n\n<ul>\n<li>Added: <strong>Message context menu<\/strong> \u2014 right-click any message to <strong>Reply<\/strong> (quoted\npreview above the composer) or <strong>Copy<\/strong> text, similar to WhatsApp.<\/li>\n<li>Improved: <strong>Support status indicator<\/strong> \u2014 green dot when an operator is online,\ngrey when offline.<\/li>\n<li>Improved: <strong>Composer placeholder<\/strong> \u2014 input no longer shows placeholder text;\nRTL\/LTR direction detected automatically from what the customer types.<\/li>\n<li>Improved: <strong>Message direction<\/strong> \u2014 bubbles auto-detect RTL (Persian\/Arabic) vs\nLTR (Latin scripts).<\/li>\n<li>Added: <strong>Operator response-time hint<\/strong> \u2014 configurable message shown below the\ncomposer after the customer sends in live chat (default: \"We usually respond in\nless than 5 minutes\"); customize or disable in Settings.<\/li>\n<li>Improved: <strong>Image attach control<\/strong> \u2014 <strong>+<\/strong> button inside the text field opens\nimage upload during operator chat (separate icon removed).<\/li>\n<li>Improved: <strong>Guest display names<\/strong> \u2014 unnamed visitors shown as <strong>Guest 1<\/strong>,\n<strong>Guest 2<\/strong>, \u2026 instead of session-id fragments.<\/li>\n<li>Improved: <strong>Dashboard composer<\/strong> \u2014 Shift+Enter for new line; Enter to send.<\/li>\n<li>Added: <strong>Live typing preview<\/strong> \u2014 operators optionally see what customers are\ntyping in real time; enable under <strong>Settings \u2192 Features<\/strong>.<\/li>\n<\/ul>\n\n<h4>1.3.4<\/h4>\n\n<ul>\n<li>Improved: <strong>Widget header<\/strong> \u2014 circular MaxSellora logo and brand name in footer.<\/li>\n<li>Improved: <strong>Multiline input<\/strong> \u2014 Shift+Enter for new line, Enter to send.<\/li>\n<li>Added: <strong>Hide widget when no operator online<\/strong> \u2014 in Operators-only mode,\noptionally hide the widget until an agent comes online.<\/li>\n<li>Improved: <strong>Operators-only menu<\/strong> \u2014 \"Talk to AI\" no longer appears when\nOperators-only is enabled.<\/li>\n<li>Added: <strong>Lazy load widget<\/strong> \u2014 optional delay (seconds) before showing the chat\nbubble after page load.<\/li>\n<li>Fix: Operator replies from the Telegram bot now deliver to the storefront widget again.<\/li>\n<li>Fix: Long RTL replies in Telegram Mini App stay scrollable with the caret visible.<\/li>\n<li>Improved: <strong>Live support header<\/strong> \u2014 shows operator name and online\/offline status.<\/li>\n<li>Improved: <strong>Teaser bubble<\/strong> \u2014 clicking the body opens chat; dismiss (\u00d7) hides\nuntil page reload.<\/li>\n<li>Added: <strong>Widget panel size (desktop)<\/strong> \u2014 scale width and height 70\u2013120% under\n<strong>Settings \u2192 Widget<\/strong>.<\/li>\n<\/ul>\n\n<h4>1.3.3<\/h4>\n\n<ul>\n<li>Fix: Fixed several bugs.<\/li>\n<\/ul>\n\n<h4>1.3.2<\/h4>\n\n<ul>\n<li>Fix: <strong>Operator avatar in the chat widget<\/strong> \u2014 avatars and chat images now load\ndirectly from the MaxSellora API instead of a WordPress proxy URL that could\nreturn the store homepage.<\/li>\n<\/ul>\n\n<h4>1.3.1<\/h4>\n\n<ul>\n<li>Added: <strong>Widget font source<\/strong> \u2014 Google Font (Inter) or site theme font.<\/li>\n<li>Added: <strong>Teaser display styles<\/strong> \u2014 Card bubble, Mini chat box, Speech bubble.<\/li>\n<li>Improved: Teaser text wraps to two lines when it contains more than three words.<\/li>\n<li>Added: Teaser <strong>dismiss (\u00d7) button<\/strong> \u2014 hides until page refresh.<\/li>\n<li>Added: <strong>Customer context for operators<\/strong> \u2014 IP, city, country, and current page\nURL in the Live Chat sidebar and Telegram Mini App.<\/li>\n<li>Improved: More accurate IP detection behind CDN and reverse proxies.<\/li>\n<\/ul>\n\n<h4>1.3.0<\/h4>\n\n<ul>\n<li>Added: <strong>Widget appearance settings<\/strong> \u2014 custom launcher icon, font size (80\u2013130%),\nteaser text (up to 72 characters).<\/li>\n<li>Added: <strong>Image messages in live chat<\/strong> \u2014 up to 3 MB during human operator\nconversations; hidden during AI chat.<\/li>\n<li>Added: <strong>Read receipts<\/strong> \u2014 one-tick (sent), two-tick (read) during live operator\nchat; real-time sync across devices.<\/li>\n<li>Added: <strong>Operator message editing<\/strong> \u2014 edit from dashboard inbox or Telegram Mini\nApp; edited messages labelled for the customer.<\/li>\n<li>Added: <strong>Emoji picker<\/strong> in the Telegram Mini App operator inbox.<\/li>\n<li>Improved: <strong>Telegram Mini App product cards<\/strong> \u2014 show image, name, price, and\nactions instead of plain <code>[[PRODUCT_CARD]]<\/code> text.<\/li>\n<li>Improved: <strong>Voice recording UX<\/strong> \u2014 clearer record \/ cancel \/ send flow.<\/li>\n<\/ul>\n\n<h4>1.2.9<\/h4>\n\n<ul>\n<li>Fix: Fixed several bugs.<\/li>\n<\/ul>\n\n<h4>1.2.8<\/h4>\n\n<ul>\n<li>Added: <strong>Guest contact form toggle<\/strong> \u2014 on by default; disable in\n<strong>Settings \u2192 Features<\/strong> to let guests chat instantly without a name\/email step.\nSyncs with the dashboard. Logged-in WooCommerce customers always skip the form.<\/li>\n<\/ul>\n\n<h4>1.2.7<\/h4>\n\n<ul>\n<li>Fix: Fixed several bugs.<\/li>\n<\/ul>\n\n<h4>1.2.6<\/h4>\n\n<ul>\n<li>Added: <strong>Operators-only mode<\/strong> \u2014 disable AI so every chat goes straight to human\noperators. Free plan, no upgrade required.<\/li>\n<li>Fix: Telegram Mini App inbox no longer jumps to the bottom when scrolling up\nthrough older messages.<\/li>\n<\/ul>\n\n<h4>1.2.5<\/h4>\n\n<ul>\n<li>Fix: Fixed several bugs.<\/li>\n<\/ul>\n\n<h4>1.2.4<\/h4>\n\n<ul>\n<li>Improved: <strong>Fully responsive mobile widget<\/strong> \u2014 fullscreen on phones and tablets;\nprominent minimize button; safe-area support for notched devices; scroll locking.<\/li>\n<\/ul>\n\n<h4>1.2.3<\/h4>\n\n<ul>\n<li>Fix: Improved voice language detection accuracy.<\/li>\n<\/ul>\n\n<h4>1.2.2<\/h4>\n\n<ul>\n<li>Fix: Fixed several bugs.<\/li>\n<\/ul>\n\n<h4>1.2.1<\/h4>\n\n<ul>\n<li>Fix: Fixed several bugs.<\/li>\n<\/ul>\n\n<h4>1.2.0<\/h4>\n\n<ul>\n<li>Added: <strong>AI Voice Chat<\/strong> \u2014 tap-to-talk mic, OpenAI Whisper (99+ languages),\nnatural text-to-speech, built-in audio player. Enable in <strong>Settings \u2192 Voice Chat<\/strong>.<\/li>\n<\/ul>\n\n<h4>1.1.0<\/h4>\n\n<ul>\n<li>Fix: Plan Usage tab shows readable billing period instead of internal keys.<\/li>\n<li>Docs: Telegram and Slack operator bots documented in readme.<\/li>\n<\/ul>\n\n<h4>1.0.9<\/h4>\n\n<ul>\n<li>Added: Automatic product sync \u2014 products update in MaxSellora instantly when\ncreated or changed in WooCommerce.<\/li>\n<\/ul>\n\n<h4>1.0.8<\/h4>\n\n<ul>\n<li>Added: <strong>Get Started<\/strong> tab and <strong>Assistant personality<\/strong> setting.<\/li>\n<\/ul>\n\n<h4>1.0.7<\/h4>\n\n<ul>\n<li>Added: Max characters per AI reply and Products shown per reply in Settings.<\/li>\n<\/ul>\n\n<h4>1.0.6<\/h4>\n\n<ul>\n<li>Added: <strong>Reset plugin data<\/strong> button in Settings.<\/li>\n<\/ul>\n\n<h4>1.0.5<\/h4>\n\n<ul>\n<li>Fix: Product price formatting and currency configuration.<\/li>\n<\/ul>\n\n<h4>1.0.4<\/h4>\n\n<ul>\n<li>Fix: Tested up to WordPress 7.0.<\/li>\n<\/ul>\n\n<h4>1.0.3<\/h4>\n\n<ul>\n<li>Added: <strong>Product page context<\/strong> \u2014 on a single-product page, questions about\nprice, stock, or specs answer about the product the customer is currently viewing.<\/li>\n<\/ul>\n\n<h4>1.0.2<\/h4>\n\n<ul>\n<li>Added: Server status card \u2014 real-time connection status to the MaxSellora backend.<\/li>\n<\/ul>\n\n<h4>1.0.1<\/h4>\n\n<ul>\n<li>Added: Plan Usage section \u2014 indexed product and page count available to the AI.<\/li>\n<li>Added: Current plan display in Settings.<\/li>\n<li>Fix: Contributors field corrected. Screenshot filenames updated to lowercase.<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release \u2014 storefront AI chat, order tracking, multi-language, product\nsync, add-to-cart from chat, live operator handoff.<\/li>\n<li>Demo mode: fully local mock responses, zero external API calls.<\/li>\n<li>Free plan: 10 lifetime AI messages; automatic operator handoff at limit.<\/li>\n<li>Privacy: privacy snippet via <code>wp_add_privacy_policy_content()<\/code>.<\/li>\n<li>Security: API key encrypted at rest in <code>wp_options<\/code>, masked in admin UI,\nSSL enforced on all outbound requests, settings inputs sanitized.<\/li>\n<\/ul>","raw_excerpt":"The AI salesperson that chats, recommends, and closes sales 24\/7 \u2014 in your customer&#039;s language, by voice or text. 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